Zuranote

Refund Policy

Last Updated: March 2026

1. Overview

Zuranote ("we," "our," or "us") sells downloadable desktop software that is delivered electronically and made available for immediate use upon purchase. Because the product is intangible and delivered at the time of sale, all sales are final.

Refund requests are considered only in the narrow circumstances described in Section 2 below and must be submitted within 15 days of the original purchase date.

2. Eligible Refund Circumstances

We may issue a refund at our sole discretion if one of the following technical conditions is verified and cannot be resolved through our support team:

2.1 Software Fails to Install or Launch

The software cannot be installed or launched on a device that meets the stated system requirements, and our support team is unable to resolve the issue within a reasonable timeframe. You must contact us and allow a good-faith troubleshooting attempt before a refund will be considered.

2.2 Critical Bug Rendering Core Functionality Unusable

A reproducible defect in the software prevents core functionality from operating as documented, and no workaround is available. The bug must be reported to our support team and confirmed by us. If a fix is not issued within a reasonable period from the date of your confirmed report, a refund may be issued.

2.3 Duplicate or Accidental Purchase

The same license was purchased more than once in error (e.g., a duplicate transaction), or the wrong product tier was purchased due to a technical error on our checkout page. Accidental purchases of a product that was correctly displayed and described are not eligible.

2.4 Unauthorized or Fraudulent Charge

A purchase was made on your account without your knowledge or authorization. You must report the unauthorized transaction to us and, if applicable, to your card issuer. We cooperate fully with fraud investigations.

3. How to Request a Refund

To submit a refund request, follow these steps:

  1. Visit the Contact Us page.
  2. Under Inquiry Type, select Billing & Payments.
  3. In the Subject field, write "Refund Request" followed by a brief description of the issue.
  4. In the Transaction / Order ID field, provide the order ID from your purchase confirmation email.
  5. In the Message field, describe the specific technical issue in detail, including steps to reproduce the problem, your operating system and version, and any troubleshooting steps you have already attempted.

We aim to respond to all refund requests within 3–5 business days. Approved refunds are returned to the original payment method and may take additional time to appear depending on your card issuer or bank.

4. Our Discretion

Zuranote reserves the right to approve or deny any refund request at its sole discretion. Submission of a request does not guarantee approval. Repeated or abusive refund requests, or requests accompanied by chargebacks filed without first contacting us, may result in suspension of your account and license.

5. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of Zuranote after any changes constitutes your acceptance of the updated policy. Material changes will be announced via email to registered customers where reasonably practicable.

This Refund Policy is effective as of March 2026 and applies to all purchases of Zuranote software and licenses.